Tel: 0131 453 1993 

Troubleshooting 

PROBLEM 
SOLUTION 
NO COFFEE FROM HEADS 
Check mains water supply. Pressure guage on machine should show 1-5 bar normally. 
Grind too fine. Adjust grinder to a rougher grind. Minor adjustments are usually enough. 
Group heads blocked. Clean with cleaning powder. 
Touchpads not working. Call us for more help. 
 
NO STEAM 
Machine cold. Open steam arms and wait 10-15 minutes. 
Boiler has just filled with cold water. Wait 5-10 minutes. 
Steam nozzles blocked. Remove and clean. 
Steam valves choked. Call us for more help. 
Machine has overfilled with water. Call for help on this one. 
 
COFFEE POURING TOO FAST  
Grind too rough. Adjust grinder finer and test. 
Not a full portion in filter holder. Empty holder and dispense full measure from grinder. Always one pull for one shot, and 2 pulls for 2 shots.  
 
FILTER HOLDER NOT LOCKING IN  
Group seals need replaced. Call us for help. 
Too much coffee in filter holder. Empty holder and dispense 1 correct measure to test. 
 
TOO MUCH/TOO LITTLE COFFEE IN CUP  
Quantity needs set as per machine instructions. 
Call us for more help. 
 
LEAKING FROM UNDER MACHINE  
Waste box blocked. 
Remove machine drip tray and clean out box and pipe. 
 
GRINDER NOT WORKING  
Check fuse. 
Is the hopper slide pushed in? Pull out and try again. 
Grinder has overheated. This usually happens when the blades are worn out. Get us to do this for you. Alternatively, we can send you a new set of blades to fit yourself. 
 
STEAM LEAKING FROM INSIDE.  
Isolate the power and call us for help. 
 
 
NO MILK FROM FOAMER - Bean to cup machines 
Strip foamer and clean. Rebuild and execute clean cycle. Check all air/steam holes are clear and ensure any pipes remain free and not kinked. 
 
If you don't know how to run a clean cycle with your machine, get in touch and we'll help. 
Power requirements for our Espresso Machines: 
 
• 3kW requires 13 amp single phase 
• 4kW requires 20 amp single phase 
• 5kW requires 25 amp single phase 
• 6kW requires 30 amp single phase 
 
You can call us on 0131 453 1993 or email for anything not on the list or if you are still stuck. For service or contract related questions please visit our service page
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Registered Address: Unit 8, Dumbryden Industrial Estate, Dumbryden Road, Edinburgh, Midlothian, EH14 2AB, United Kingdom 
 
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